1. Order Processing Time

All orders are prepared and shipped within 1 to 3 business days following confirmation, excluding weekends and public holidays.
During peak periods, this timeframe may be extended. Pulsens.shop shall not be held liable for delays caused by exceptionally high order volumes or circumstances beyond our control.

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2. Shipping Methods and Delivery Times

We offer a single, free shipping method with no minimum purchase requirement, provided by our logistics partners: USPS, UPS, DHL, and FedEx.

• Standard International Shipping: 5 to 8 business days – Free

The delivery times indicated are estimates and may vary depending on the destination and local customs procedures.

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3. Shipping Restrictions

We ship our products worldwide with no specific restrictions.
However, certain countries may apply specific customs regulations that could impact delivery times or the receipt of the order.

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4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number.
This tracking number will allow you to follow the progress of your shipment directly on the carrier’s website.

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5. Damaged or Lost Products

If you receive a damaged item or if your order is lost during transit, please contact us immediately at contact@pulsens.shop.
We are committed to resolving your request as quickly as possible, which may include a refund or replacement of the product.

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6. Customs Duties and Import Taxes

For international orders, customs duties or import taxes may apply depending on the legislation of the destination country.
These charges, if any, are the sole responsibility of the customer and are not included in the prices displayed on our website.