Refund Policy

At PULSENS, your satisfaction is at the heart of our commitment.
We offer a 30-day “Satisfaction or Your Money Back” guarantee starting from the date you receive your order.

If you are not completely satisfied, you may request a refund or an exchange within this 30-day period.
After this period, no refunds or exchanges will be granted.

How to Return Your Product

To benefit from our guarantee:

Contact us at contact@pulsens.shop within 30 days of receiving your order.
Return the product in its original condition, complete with all accessories and packaging.
Provide proof of purchase (invoice or order confirmation).

⚠️ Return shipping costs are the customer’s responsibility, unless the product is defective or damaged upon receipt.

Defective or Damaged Products

Report the issue within 48 hours of delivery, with photos or videos as proof.
We will arrange a free exchange or a full refund.
No cost to you – we cover everything.

PULSENS Customer Service

Available Monday to Friday, 9:00 AM to 5:00 PM
Closed on public holidays and during year-end holidays
A dedicated team trained to assist you and resolve your requests quickly

Delivery Responsibility

At PULSENS, we make every effort to ship your orders promptly and carefully.
However, once the package is handed over to the carrier, transportation and logistics management fall under their legal responsibility.

In case of delay, loss, or damage:

Contact the carrier’s customer service directly for immediate handling.
Our team will assist you and provide all necessary documentation to protect your rights.

💡 Important Tip: For shipments valued over €75, we recommend:

Using a trackable shipping service.
Purchasing shipping insurance.

We cannot guarantee receipt of returned items without proof of tracking.

Exceptions and Exclusions

Promotional or discounted items may be subject to a different return policy, communicated at the time of purchase.

This policy does not cover:

Accidental damage
Cosmetic damage
Damage resulting from unauthorized modifications to the product

Advertising Note

Any claims made in our advertising banners are subject to the terms described in this policy.
This ensures the sustainability of our offers and prevents misuse.
We appreciate your understanding and cooperation.

Refund Process

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method.

Please check your bank account. If the refund is not visible:

Contact your bank
Contact your credit card company

Processing times may vary depending on the financial institution and could take several business days.

Contact Us

For any questions or additional assistance, please contact our customer service team via the Contact Us page on our website.